Privacy Policy

Effective Date: 21st October 2025

1. Who We Are

Pro-Build Southern is a local, family-run building company based in the UK. We are committed to protecting your personal data and handling it responsibly in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Our website address is: www.pro-buildsouthern.co.uk
You can contact us at: pro-build.hants@hotmail.com

2. What Personal Data We Collect

We may collect and process the following types of personal data when you use our website or services:

Identity Data – your name

Contact Data – your email address, phone number, or postal address

Technical Data – your IP address, browser type, and other device information

Usage Data – information about how you use our website

Enquiry Data – information you provide when contacting us via forms or email

We do not collect sensitive personal data (such as health information) through this website.

3. How We Collect Your Data

We collect data through:

Our website contact or enquiry forms

Direct communication via phone or email

Website cookies and analytics tools (e.g. Google Analytics)

4. How We Use Your Data

We will only use your personal data when the law allows us to. Most commonly, we use your data to:

Respond to your enquiries or requests

Provide a quote or carry out services

Communicate project updates

Improve our website and services

Maintain our records and comply with legal obligations

We do not sell or share your personal data with third parties for marketing.

5. Lawful Basis for Processing

Under the UK GDPR, we rely on the following lawful bases:

Consent – when you provide your details through our contact form

Contract – to provide services or quotes requested by you

Legitimate Interests – to improve our services and respond to enquiries

6. Data Retention

We will keep your personal data only as long as necessary for the purposes for which it was collected. This may include legal, accounting, or reporting obligations. Typically, enquiry data is kept for no longer than 12 months, unless it leads to ongoing work.

7. Your Rights Under UK GDPR

You have the right to:

Access the personal data we hold about you

Request correction or erasure of your data

Object to or restrict our processing of your data

Withdraw consent at any time (where applicable)

Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been mishandled

To exercise your rights, please contact us at [Insert Email Address].

8. Cookies

Our website uses cookies to enhance your experience and help us understand how visitors use our site. You can accept or refuse cookies when you visit our site.

9. Third-Party Links

Our website may include links to third-party websites. We are not responsible for their privacy practices and encourage you to review their privacy policies separately.

10. Data Security

We have appropriate security measures in place to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way.

11. Changes to This Policy

We may update this policy from time to time. The latest version will always be available on this page, with the effective date clearly noted.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact:

Pro-Build Southern

pro-build.hants@hotmail.com

You can also contact the UK’s Information Commissioner’s Office (ICO) at:
https://www.ico.org.uk